1. Introduction
1.1 We (Hydraulic Seals Australia Pty Ltd ABN 53 087 687 018), and our subsidiaries and related bodies corporate, will collect, store, use and disclose personal information from you in the course of providing our services. We may also obtain personal information from third party searches, other investigations and, sometimes, from adverse parties.
1.2 We acknowledge the importance of your privacy and are committed to protecting your personal information. Your personal information will only be used for the purposes for which it is collected or in accordance with the Privacy Act 1988 (Cth) (Act), including the Australian Privacy Principles, which are set out in the Act.
1.3 This Privacy Policy sets out our approach to collecting, storing, and dealing with your personal information, contains information about how you can access and correct the personal information we hold about you, and how you can raise any concerns about our personal information handling practices.
1.4 You have no obligation to provide any information requested by us. However, if you choose to withhold personal information from us, it may prevent us from being able to provide you with the services that you have requested.
1.5 We reserve the right, at our discretion, to vary, modify or remove portions of the Privacy Policy from time to time. You should review this Privacy Policy periodically so that you are updated on any variations. We welcome your feedback and encourage you to contact us with any questions or comments you may have.
2. Personal Information
2.1 “Personal information” is information we hold, which is identifiable as being about you, as defined by the Act. We will not collect “sensitive information.”
3. What Personal Information We Collect
3.1 We may collect basic information such as your name, birth date, phone number, postal and residential addresses, and email address to enable us to send information, provide updates and process your orders.
3.2 We may also collect financial information (i.e., commercial credit activities, overdue payment information, guarantor information) as well as government identifiers such as your ABN or registered business names to assess your eligibility for a credit account, and process payments.
4. How We Collect Personal Information
4.1 We may ask you directly to provide us with information.
4.2 Personal information may also be provided by an entity/person authorised by you to do so, such as your employees or a corporate or business entity with which you are involved either as a principal, member, or beneficiary, for the purpose of providing services to or on your behalf.
4.3 Your personal information may also be provided by a trade reference or credit reporting agency, for the purpose of us determining whether to grant you credit. You should only provide us with the personal information of another person if you have that person’s express authority and consent to do so.
4.4 We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
5. How Our Website Collects Personal Information
5.1 By accessing our website (http://www.hsa.com.au/) or a system or database maintained by us, or otherwise transacting with us, you agree to and acknowledge the content of this Privacy Policy. This Privacy Policy is in addition to any terms and conditions or other agreement applicable to our dealings with you.
5.2 When you visit our website, we automatically collect certain information (via Google Analytics, Google reCAPTCHA, or similar platforms) about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device (Device Information). Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website.
5.3 We use cookies to monitor the traffic to the various pages on our website, for statistical and website improvement purposes only. This information is anonymous and will not enable you to be identified. Cookies are small data files transferred onto computers or devices by websites for record-keeping purposes and to improve your website user experience. You can disable cookies (and applets, or similar) via your computer’s web browser. However, this may restrict access to some webpages and services within our website.
5.4 When you make a purchase or attempt to make a purchase through our website, we collect information such as your username and password, membership account number, billing address, shipping address, and payment information (including credit card numbers), and related information (Order Information).
5.5 We collect the Device Information and the Order Information to fulfill orders, communicated with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared us, provide you with information or advertising relating to our products or services.
5.6 Our website may have links to third parties’ websites (including websites maintained by related entities). There links are provided for your convenience, and we are not responsible for the privacy practices of the websites they lead to. Before using these websites, we recommend reviewing their terms and privacy practices to ensure you are comfortable with them.
5.7 We also use Facebook, LinkedIn, Instagram, and other similar service platforms from time to time, and when you communicate with us using these service platforms, we will collect the personal information you provide to those service platforms when engaging with us. Before using these service platforms to communicate with us, we recommend that you also review their terms and privacy practices to ensure you are comfortable with them.
6. Why We Collect Personal Information
6.1 We collect personal information to operate our business and to provide and market our services to you. This includes the following purposes:
· those necessary or incidental to delivering those services;
· processing payments and managing your customer account;
· communicating with you and responding to your enquiries;
· improving our services and customer experience;
· sending you marketing communications (that you can opt out of at any time);
· complying with our legal obligations;
· purposes authorised by law or required to meet our legal obligations; and
· any other purposes disclosed to you or authorised by you, or that you would reasonably expect.
6.2 If you provide us with your phone number, email address or any contact details generally, we may contact you directly.
7. Disclosure of Personal Information
7.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this Privacy Policy. Personal information is only supplied to a third party when it is required for the delivery of our services (i.e., Shopify).
7.2 We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, and in the course of a legal proceeding or in response to a law enforcement agency request.
7.3 We may disclose your personal information to organisations that provide us with support services and professional advice. The collection and disclosure will be fair, lawful, and not intrusive. The nature of this information will vary according to your relationship with us and the work we are performing.
7.4 Information that we collect may from time to time be stored, processed in, or transferred between parties located in countries outside of Australia. When transferring personal information outside Australia within our network, we will comply with the requirements of the Act that relate to transborder data flows. Where the international transfer of personal information is to countries whose privacy laws may be considered not to provide the same level of protection as Australia, our commitment to safeguard your privacy will not change and remains subject to existing obligations and this Privacy Policy.
7.5 As part of provision of services to you, we may store your personal information using online or cloud software. The personal information that you provide to us may be transferred to the servers of our software providers as a function of transmission across the internet. By providing your personal information you are consenting to that personal information being transferred to and stored on the servers as set out in this Privacy Policy. However, as the third parties who host our servers do not control, and are not permitted to access or use your personal information (except for the limited purpose of storing the information), we do not "disclose" personal information to those server hosts, whether or not they are located overseas.
7.6 If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law, our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
8. Security and Notifiable Data Breaches
8.1 We are committed to ensuring that the information you provide to us is secure at all times. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification, and disclosure. We periodically review and update our security measures in light of current technologies. However, the internet is not secure, and we cannot guarantee the security of any information sent to us via the internet, nor can we guarantee that our data storage measures are absolutely secure at all times.
8.2 While we take the security of your personal information very seriously, sometimes a data breach can occur. Under the Act, an “Eligible Data Breach” is where there is an unauthorised access or disclosure of, personal information, or loss of personal information that has the potential to cause serious harm to the individual that the data pertains to, and we have not been able to prevent the likely risk of serious harm with remedial action. If we have reasonable grounds to believe that an Eligible Data Breach has occurred, we will notify you and the Office of the Australian Information Commissioner as soon as reasonably possible.
9. Data Retention
9.1 When you place an order on our website, we will retain your Order Information for our records as permitted by law, unless you request us to delete this information.
9.2 We will destroy personal information in a secure manner or takes steps to de-identify personal information we hold when it is no longer needed or when we are lawfully authorised or required to do so.
10. Access and Correction
10.1 You have the right to request access to the personal information we hold about you and to request its correction where it is inaccurate, out of date, or incomplete. We may require you to verify your identity before we communicate with you about your personal information.
10.2 We will only refuse to provide you with information that we hold about you where we consider it absolutely necessary, and as permitted by the Act. If we refuse your request for information, we will explain the reasons for our decision in our refusal.
10.3 We will deal with all requests to access personal information as quickly as possible, however we may charge a fee for providing access.
11. Anonymity and Complaints
11.1 You can choose to deal with us anonymously and we will do our best to action any request or complaint that you supply to us. However, without providing your identity, we may be limited in the action that we can take in relation to your enquiry or complaint.
11.2 If you have any complaints about our privacy practices, please feel free to contact us. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
11.3 For more information about privacy issues in Australia and protecting your privacy, or to make a complaint about our handling of your personal information, you can visit the Office of the Australian Information Commissioner's website via http://www.oaic.gov.au/.
12.1 For more information about our privacy practices, if you have questions, or if you would like to make a comment or complaint, please contact:
Krysten Harris
Business Development Associate
Hydraulic Seals Australia Pty Ltd
P.O. Box 6918 Wetherill Park NSW 1851
